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after grow shopping guide

SHOPPING AT AFTER GROW®

Which payment methods do you accept?

paypal-3

We can receive payment via

  • paypal
  • Credit Card

We prefer our customers send payments via paypal since it is fast and safe.

Please confirm your bill address is the same as shipping address you left.

How do I make a purchase?

  1. Please use the main category navigation located at the top of the page to assist you through our online shop. If you’re looking for a specific product or brand, you can use the SEARCH box either in the top navigation or in the bottom.
  2. Once you have found what you are looking for, select your size and quantity and click the ADD TO CART button.
  3. You can review your selected items in MY ACCOUNT page in the top navigation or shopping cart icon in bottom
  4. Once you have decided what you would like to purchase, click on the ‘ADD TO CART’ icon to review your shopping list, then ‘PROCEED TO CHECKOUT’ to choose the payment way you want and complete your order.

Do I need to set up an account to place an order?

  1. Yes,our account registration process is quick and easy.To save your time for shopping,we also provide social network account login.That means if you have any account of Facebook,Google,Paypal and Linkedin,you can log in our website and shopping directly.
  2. If you don’t have accounts above them,please don’t worry,type your email address in My Account page and you will be our member easily.We highly recommend you register in our store since it will help you check your order information in future and we will provide special offer or discount to our members.

Is it safe to use my credit card on your website?

safe shipping in after grow

At AFTER GROW®, your personal online security is utmost important to us.:

  1. We use the least SSL Encryption Technology to safely transmit your personal and credit card information via our system.ALL orders are processed through a secure checkout system provided by Paypal when you make an order.
  2. Additionally,for your safety and protection,we will confirm that the billing address you provide matches the address registered with your credit card company.
  3. For additional security and to give you more confidence when shopping online with us,we use Verified by Visard and MasterCard®SecureCode.These services enhance security against unauthorised use of your credit or debit card when shopping with us.
  4. Any other questions about shopping security you can find in our terms and condition page or please contact us directly for further more information.

How do I contact Customer Services?

You can contact us in the following ways:

  1. BY CONTACT US PAGE: you can click contact us page directly and send us your problem directly.(Recommend)
  2. BY EMAIL:customerservice@aftergrow.com
  3. BIG ORDER INQUIRY:customerservice@aftergrow.com
  4. Or follow us in social networks:

 
FacebookTwitterYoutubePinterestG+
We promise to respond to your query within 24 hours of receipt.

DELIVERY

Which shipping method do you choose?

FEDEX UPS DHL

 

  1.  We provide fast shipping via DHL to USA and FedEx,UPS or DHL to Europe.
  2. We now will send the products from our factories in Asia,including China,Philippines and Malaysia.Shipment will take 3-7 days in usual if you purchase in small amount or parcels not be delayed in the Customs Office.
  3. We are building our warehouses and distribution network in US and Europe.After the accomplishment,our customers will enjoy the local express delivery or pick up parcels in local shops.
  4. Please remember that we promise to provide you tracking code and website for each order you bought via emails.Please feel free to let us know if you have any questions about shipment.

 

Which countries do you ship to?

  1. The countries we are determined by the carriers we choose, and the rules and regulations in force at any given time.
  2. We currently ship to North America,South America,Europe and North Asia.

Do you ship to PO Box addresses?

We current choose DHL as our carrier and please do not leave us PO Box address.They need address which someone can sign the parcel.

Do you ship to multiple addresses?

Unfortunately,at this time you may only ship to one address per order.If your order contains gifts or items that require shipping to multiple locations,you will need to place separate orders for each address.

YOUR ORDER

How do I return or exchange an item?

14-days-money-back

For 14 days Money Back guarantee:

You can return the product to us with no reason after receive in 14 days.Please contact us for returning address at first and we will refund you totally after we received.Please confirm your item in good condition.

 free-care

For One Year Free Care:

With any manufacture fault of our products within one year you purchased,we can exchange for free totally.Please contact us at first for confirming the fault caused by manufacturing and provide your anti-counterfeiting code.

Do I need to sign for my order?

Yes, we require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorise a parcel be delivered without a signature. 

How do I cancel my order?

For orders not shipped:

If you need to cancel an order placed at aftergrow.com.Please contact us directly or email us to customerservice@aftergrow.comWe will confirm the request and refund the money in 24 hours if your order has not been shipped.

For orders shipped:

Please contact us when you receive your order and we will response the most appropriate address for returning.

 

YOUR PRIVACY

Is my personal information kept private?

  1. Please be assured that your personal information is kept private and confidential,and at no point will AFTER GROW® share this information with any third parties.
  2. When you register at aftergrow.com,we only need your email address.When processing your order online,we should know your billing address,shipping address and telephone number to accomplish the shipment.
  3. Please note that AFTER GROW® may use your email address to inform you of the shipping information,new arrivals,service or promotions.If you would prefer not to receive these updates,please choose unsubscribe choice when these mails come.
  4. Please see our terms and condition for further information.

Can I get more discount if purchase in bulk?

We provide special offers for customers who purchase in bulk.Please contact us directly or send emails to order@aftergrow.com.

We also recommend you sign up our mail list to get our special offers or discounts at the first time.You can find the mail listing option in the bottom.

  • Fill out my online form.